CARIBBEAN MARKETPLACE 2004 SUPPLIER FEEDBACK

Please click the box that best rates your satisfaction with the following general aspects of this Marketplace.

REGISTRATION FOR CARIBBEAN MARKETPLACE 2004	Not At All Satisfied	Extremely Satisfied
On-time receipt of Registration Materials
Clarity and completeness of Registration Materials
The amount of information provided in the Delegate Directory
Availability of Airline Discounts to San Juan
The amount of information you received in your Registration Materials on:
- Hotels
- Airline Discounts
- Marketplace Overall

YOUR APPOINTMENTS	Not At All Satisfied	Extremely Satisfied	N/A
The appointments were meaningful / worthwhile
The efficiency of the appointment booking process
Arranging additional appointments after arriving at Marketplace
Getting the appointments you requested
Length of appointments (15 min)
The Perfect Match and Buyers Only computerized appointment system

More appointments were scheduled for Marketplace this year.
Did you have an increase in appointments this year compared to 2003?
Yes No Did not attend in 2003

	Not At All Satisfied	Extremely Satisfied
How satisfied were you with the number of appointments you had this year?

CARIBBEAN MARKETPLACE 2004 OVERALL	Not At All Satisfied	Extremely Satisfied
Correctness of payment records
Coffee & Beverage Services at Marketplace
The help provided by CHA Staff
The Marketplace layout
Internet access
Quality of the food at the event
Roberto Clemente Coliseum as a convention facility
Bathroom facilities at the Coliseum
Transfers to and from the event
The Welcome Reception
The “Caribbean Night” Closing Reception
Holding Marketplace in San Juan
The number of days at Marketplace (2 days)

YOUR SATISFACTION WITH DOING BUSINESS AT CARIBBEAN MARKETPLACE	Not At All Satisfied	Extremely Satisfied
The number of Buyers showing up for their appointments
The Buyers’ level of purchase authority
Completing allotments and rate negotiations
The number of new buyer contacts you made
Generally doing business at Marketplace
The overall value of Marketplace
* The number of Buyers you met from the following:	Not At All Satisfied	Extremely Satisfied
- United Kingdom
- Continental Europe
- USA
- Canada
- Central & South America
- Japan
- Other countries

GENERAL INFORMATION
* Which of the following events do you plan to attend this year?
American Airlines Caribbean Travel Exchange	JAPEX	ITB	DATE
Bahamas Partners	SMART	WTM	Tianguis
Others (Please specify):	1.
	2.

* Are you planning to attend CHIC 2004?	Yes	No
* IF NO – Why not?

* Consideration is being given to holding the 2005 Caribbean Marketplace in USA.
Which of the following locations would you recommend to be the most convenient and appropriate.
Fort Lauderdale
Orlando
Tampa
New York
Atlanta
I think that Caribbean Marketplace should only be held in Caribbean Locations
Why did you give this choice?

For the first time this year, Allied Members who represent media companies were allowed booths on the Marketplace selling floors. What is your opinion of the presence of the media representatives on the selling floor? (Check as many answers that apply)
Positive as far as I am concerned
I have no opinion one way or another about the presence of media representatives on the selling floor
I do not think the media representatives should have booths on the selling floor
I was not aware that media representatives had booths on the selling floor

STAYING IN PUERTO RICO	Not At All Satisfied	Extremely Satisfied
Taxi Services during your stay
The opportunity to meet Marketplace attendees away from the Coliseum
Restaurants in San Juan
- Quality of Service
- Speed of Service
- Food Quality
- Friendliness of Serving Staff
- Value received

YOUR HOTEL

* In which hotel did you stay?

Not At All
Satisfied

Extremely
Satisfied

Choice of Hotels in San Juan

Timely Hotel Confirmation before Marketplace

Check-In Service

Correctness of your Reservation

Friendliness of Hotel Staff

Room Cleanliness

Room Security

Overall Service in your Hotel

Speed of Service in the Restaurants and Bar

Value for Money Spent

Overall Satisfaction

Did you encounter any unsatisfactory situation during your hotel stay at Caribbean Marketplace?

Yes

IF YES - What was this unsatisfactory situation?

Did you report this problem to the hotel?

Yes

IF YES – Was the problem resolved to your satisfaction?

Yes, completely

Yes, partially

Not really

Not at all

ABOUT YOU & YOUR PROPERTY
* You are:			Male		Female
		1	2	3	4	5+
* Including this visit, how many times have you attended Marketplace?
* How did you register for Marketplace 2004?	On the web site		Mail		Fax
* How did you request your appointment?	On the web site		Mail		Fax
		1	2	3	4	5+
* Including yourself, how many staff from your property/company attended Marketplace this year?
* Did you contact any Buyers before Marketplace:				Yes		No
to request an appointment
to forward information on your property/company

* Which of the following best describes the company with which you are employed?
Accommodation	Hotel Association	Airline	Hotel Chain
Attraction	Hotel Management Company	Car Rental	Hotel Representative
Government Tourist Board	Promotion Board	Ground Operator
*Your position in your company is:

* If you are with a hotel/accommodation property…
The total number of rooms is:	Under 25	76 - 100	200+
	25 - 75	101 - 200
Your property is:	All Inclusive	EP	Villas/Self-Catering
	MAP	B&B	Other

* Your place of residence is:
		CITY	COUNTRY
* What is your Internet Address?

* What was the BEST aspect of Caribbean Marketplace 2004?

* What was the WORST aspect of Caribbean Marketplace 2004?

* If you have any other suggestions that would have made your Marketplace experience more productive or enjoyable, please indicate them in the space below.

THANK YOU FOR YOUR TIME TODAY!